Digital Banking
One regulated request, answered with judgement and kept on the record.
It answers what it safely can, and names the specialist when it cannot.
AI changed everything, so I set out to find how far a customer operating model can now be pushed. I built these three myself, after 20+ years running customer operations at up to 4,000 people. Nothing here is for sale.
- Live read
- Guided
- Illustrative
- The firewallA demonstrated control: Sharia rulings, vulnerability and complaints go to a named specialist, never to the AI.
- The ruleEvery route shows the rule that triggered it and the person who owns the judgement.
- The recordThe compliance and CRM record are written at the moment of decision, in the shape a regulator reads.
How it works
It reads the message, decides who may answer, then replies on the customer’s channel.
Six steps, each timed and visible while it runs.
The record behind it
EPIC Banking is fictional. The operating record behind it is not.
Emirates NBD and Barclays: two regulated operations, on the full record.
Talk to Alex
Permanent is the priority. The right interim mandate remains open.