One Relationship, Never Reset | Alex Mead

← Alex Mead · epiccsx.comFilm Walk it Try itThe orchestrated luxury cruise experience

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Watch the Executive CutThe same journey at pace, end to end. The one to send to an executive with ten minutes.Watch → Work the cruise experienceSay what one of your guests might say and watch the whole chain run, from the read to the named person and the channel you pick.Five minutes · live Take the guided walkthroughThirteen chapters of one journey you drive yourself, with every handover, the group deciding, and brand sentiment moving as it happens.Self paced The record behind itTwenty five years running customer contact, service and experience operations, named, dated and sourced.Teams of 75 to more than 4,000

Alex Mead · permanent or interim Chief Customer Officer, VP, Director or Head of Customer Contact, Service and Experience.
alex@epiccsx.com · epiccsx.com