Forty-six references. Verbatim. Verifiable.

When Alex assumed the position of the Global EEC strategy and teams, his authentic leadership style and unwavering commitment to supporting every team member immediately left a lasting impression on us. From the very beginning, he fostered an environment of trust, collaboration, and empowerment that inspired us to perform at our very best. I would genuinely welcome the opportunity to work with him again. His dedication, visionary mindset, and forward-thinking approach to leadership have had a profound impact on the team, motivating us not only to achieve our goals but also to continuously grow and excel both professionally and personally.

Very fortunate to work with Alex as we share a similar view and ideology on CS/CX. Happy to have learnt a lot in a short space of time. Thanks for your support and mentorship.

It is a privilege of working alongside Alex at Explora Journeys, where he consistently demonstrates outstanding leadership and strategic acumen. Alex possesses a rare ability to translate vision into actionable plans, ensuring that initiatives are not only well-conceived but also flawlessly executed. His depth of industry expertise, combined with a forward-thinking mindset, positions him as a trusted advisor and key contributor to the success of our projects. Alex’s professionalism, his attention to detail, and ability to anticipate challenges make him an invaluable partner in delivering high-quality outcomes. Equally impressive is his leadership style. Alex fosters an environment of collaboration and accountability, motivating teams to achieve excellence while maintaining a clear focus on organizational objectives. His integrity, reliability, and strong communication skills consistently earn the respect of colleagues and stakeholders alike.

I had the privilege of working alongside Alex at Explora Journeys. From the very beginning, he brought clarity, vision, and direction to the future of Customer Experience, shaping the path forward with confidence and purpose. In his capacity as Global EEC Leader, Alex brought energy and inspiration to the team, encouraging us to go beyond expectations and reach new heights. He allowed me the space to take ownership of my decisions, while consistently standing by me with his trust and encouragement. Thanks to this, I truly felt appreciated and respected. Alex’s enthusiasm and positive energy are contagious, and he creates an environment where people can truly thrive. Any organization would be fortunate to benefit from his leadership and presence.

I had the distinct pleasure of working for Alex who demonstrated exceptional leadership in the field of CX. As a CX leader, Alex excels in building customer-centric cultures, transforming insights into actionable strategies that elevate the overall customer journey. He brings a strong balance of data-driven decision-making and a genuine passion for enhancing customer satisfaction. Under his leadership, we were able to refine our CX strategy. Alex is a forward-thinking, results-oriented leader with a knack for leveraging technology and innovative tools to optimize processes and improve efficiency without losing sight of the human touch. His ability to drive change, champion customer satisfaction, and foster a culture of continuous improvement makes him an invaluable asset to any organization.

I am honored to be writing this recommendation for Alex, with whom I had the pleasure of working closely at Total CX and previously at Silah. As my direct manager, he consistently demonstrated exceptional leadership qualities that not only inspired the team but also fostered an environment of innovation and collaboration. During this time together at Total CX, Alex has been playing a pivotal role in enhancing our customer experience strategies, driving initiatives that led to significant improvements in both customer satisfaction and operational efficiency. His visionary approach and ability to navigate challenges with confidence were instrumental in achieving our goals. What sets Alex apart is his genuine commitment to his team. He always encouraged open communication and valued our input, making us all feel integral to the company’s success. His mentorship has profoundly impacted my professional growth, and I am grateful for the guidance I received. I wholeheartedly recommend Alex to anyone looking to engage with a leader who is not only skilled but also deeply passionate about building strong teams and delivering outstanding results.

I'm writing to wholeheartedly recommend Alex Mead for any position related to customer experience (CX) leadership. Alex is a tireless advocate for the idea that Customer eXperience is much more than just customer service or support, and he has the vision and expertise to take any CX program to the next level. Throughout the time that I have worked with Alex is short, I have been deeply impressed by his ability to create exceptional experiences for customers. He has an innate understanding of customer needs and is always looking for ways to innovate and improve the customer journey. Alex is also an exceptional leader and mentor who is dedicated to the success of his team. He is a skilled communicator who is able to build strong relationships with customers, stakeholders, and team members alike. His passion for CX is contagious, and he inspires those around him to go above and beyond for the customer.

During my time working with Alex, I had the pleasure of reporting directly to him and I can attest to his extraordinary leadership skills and extensive knowledge of Customer Experience. Alex has a unique ability to understand the needs of our customers and translate that into actionable strategies that consistently exceed their expectations. In addition to his vast experience in CX, Alex also has a great vision of CX strategy. He has an innate ability to identify trends and implement innovative solutions that improve the overall customer experience. His strategic mindset and ability to think outside the box have been instrumental in driving our company's success.

Working with Alex was a wonderful experience! Alex’s understanding of what great Customer Experience looks like is exceptional and very enlightening. Alex’s passion for CX, his positive attitude and objectivity make it a super experience to work with to deliver clear outcomes to drive success.

I was lucky enough to working closely with Alex on a project for a customer who is considered as the top 5 trading platforms in APAC. the project was around reshaping the entire end to end customer & employee experience Alex's leadership skills were on full display as he brought together a diverse team with varying opinions , experiences and even timezones. Alex managed to get everyone aligned on a common goal - to enrich the End users and Employees experience. His ability to communicate and motivate the team was truly impressive It was a pleasure to work with Alex and I learned a lot from his leadership style. Alex is a true professional in every sense of the word!

Alex is one of the most passionate CX professionals that I had a chance to work with. He knows the major trends and direction towards which they are heading and understands how to best apply them in a complex environment. He is capable of providing convincing arguments to stand his ground whenever it is necessary, and I for sure have benefited from those interactions. He will build amazing customer experiences wherever he will go next.

I've known Alex for almost a year, a short time but his infulence on everyone around him started from the very begining, I have never seen anyone with similar focus and determination. His vision and strategy to make customer service experience a 1st priority within the organization led to open everyone's eyes on it's importance and urgency. It was a rich experience for me to work with him and would definitely recommend him for any organization that cares about customer service and customer service experience.

Alex Mead is the first senior CX management staff that I have ever learned from him a lot during my career life, he has a huge knowledge around the world and he is a strategic thinker with strong management style , Alex is a huge investment to any organization he will join , really he is amazing person and I am so lucky that I worked with him. In short word , Alex Mead is the best person ever I worked with on my career life in the CX.

I worked closely with Alex on an IAG Group wide Contact Centre Programme across all major Op Cos. Alex was quick to build strong stakeholder relationships at a very senior level and was confident challenging the status quo, especially where legacy practices were concerned. It was clear that Alex was always wearing the ‘Customer’ hat and not afraid to call out where improvements could be made across all contact channels, with an emphasis on leading edge innovation through technology. An expert in his field, with a dogged determination to transform the way in which companies deliver a seamless customer experience across all channels.

Alex came to talk to BGL motor and home as part of our Customer research and insight forum. He delivered an engaging presentation on customer experience market and examples of previous work where he has transformed the customers experience. Thank you for being part of our forum! We’ve had some fantastic feedback from all who attended!

Alex is extremely passionate about Customer Experience and his energy drives everyone within the organisation to think and improvise customer experience at all times. Change Management is a big strength with him and surely he uses it to its best in aligning views of global teams in making change seamless for the organisation. It has been a pleasure working under his leadership @ ATPI and I wish him all very best !

Alex worked closely with us to help shape a consumer service strategy for the future and was pivotal in identifying and ultimately selecting the right salesforce.com partner to work with. His extensive experience was invaluable in getting us up-to-speed and his knowledge and connections also proved central to us building new partnerships around consumer service.

It’s rare that you come across a standout talent like Alex. I have had the pleasure of working with him for the last 18 months at Golfbreaks.com, collaborating on a number of customer centred projects. He is a true visionary of the customer service world and any projects are turbo charged when Alex is involved! He is a very big character, always adding humour and energy to even the dullest of meetings. Alex would be an asset to any company which is serious about putting the customer first!

Alex is a true visionary in the realm of digital customer service, someone who has walked the talk and knows the challenges & opportunities that transformation affords. Most organisations would benefit from embracing the digital customer and aligning their technology & processes: Alex is the right person to help them do it!! Pragmatic, innovative, bold and truthful, Alex has an enviable personal network of contacts throughout the world. I can wholeheartedly recommend him to anyone seeking to drive their business forward.

Occasionally you meet people who inspire you to think and work differently to enhance your working practices; Alex is certainly one of those people. A call centre visionary and customer experience expert who has the ability to gain his peers deep understanding and buy-in to take on board his vision and put it into practice. I would have no hesitation in working with Alex again and would certain congratulate future businesses that take on board his industry leading thinking.

Alex is a true visionary with an enormous passion for customer care, sales and service. His energy and pursuit of operational excellence is infectious and he creates teams that are truly engaged and empowered, with that comes big results.

Working for Alex has been a privilege - I've never worked for a more detail orientated, skilled and capable guy. We have worked together in the most time-pressured and difficult scenarios and I've always found the humor, understanding ability to grasp highly complex and boring detail an anathema to the director type role - Alex can view from the mountainside but has the ability to see the detail and has the foresight to drive forward when others would simply fail. Thanks for the chance and faith you have shown your staff.

Alex is an inspirational leader who has a fantastic focus, drive and passion for whatever challenge is presented to him. There was a complex change programme at City Link within the Customer Care function when I started and worked for Alex's team. I had clear direction from Alex on how my role would impact this change and lead to the success of the project. Alex is an infectious individual who you cannot help but want to achieve success for him because of his positivity, pro-activeness and innovation. I would highly recommend Alex and wish him every success that he deserves.

I had the pleasure to work with Alex in CIty LInk as a fellow Board Director throughout 2011 / 2012. Alex was Customer Care director and led a major change programme within the company to put customer care at the forefront of the organisation. Through his vision, energy and experience City Link gained major financial investment to commission leading edge technology into the customer experience and this underpinned the cultural change that was necessary. His passion for his work overcame many obstacles. I would very much welcome the opportunity to work with Alex in the future. Tony Frost

Alex came in and immediately stood out as a person who was able to make a difference immediately. Both people and solutions based Alex will used whatever he needed to reduce call centre costs and improve conversion. This involved the introduction of market leading technology as this is one of his strengths

Alex is an inspiring person to work for, his unique and refreshing style coupled with endless enthusiasm and sense of humour, ensures that those around him want to go the extra mile to achieve his vision of delivering first class Customer Service.

I have worked with Alex on projects tackling corporate call centre transformation that tended toward the complex and ground breaking. I have always found Alex to be innovative, thoughtful and goal oriented. Alex pushes the boundaries of what has been done traditionally in the call centre to create better call centre experiences for the business while improving the overall customer experience. Alex is an incredibly easy person to work with and does a great job of fostering an engaged team culture. Alex has an inexhaustible energy level and great work ethic coupled with a laser focus on achieving his goals. Those who will work with Alex can expect a strong leader and an energetic peer who will drive them to the highest levels of their capacity.

Alex, Is a forward thinker with the ability to visualize a solution that will benefit the overall business. Alex was elected to our Customer Advisory Council based on his superior input on the direction of Customer Service in today’s market. Alex truly understands what it takes to create a world class support organization and will impress all he interacts with.

Alex maintains a 'grass roots' understanding of customer service, whilst being aware of supporting technology trends. This coupled with Alex's strong personality and decisiveness has allowed the execution of significant organisational change in a relatively short period of time.

Alex came to Fasthosts with one real objective - increase customer satisfaction. Sounds easy - well, not really since the starting point was much lower than one would expect. Alex has had some great ideas and kicked off some initiatives that forces everyone to think "customer first!" Simple questions like - how does this help the customer are now at the forefront of our support staff. Does this change impact the cutomer? All of the questions are now being asked and Fasthosts should start to see increased loyality and saticfation in the coming weeks and months. Alex likes to have fun and still maintains the professional attitute. He is highly professional and a good guy. I would not hesitate to work with Alex again in the future.

Alex has bags of energy, enthusiasm and a refreshing style to resolve any challenges put in his way. Alex has a unique style which imbues enthusiasm and bring that takes the entire team in the strategic direction for the organisation. He is very clear and concise about his thoughts and his expectations and it is evident he has a wealth of experience in contact centre industry. I would not hesitate in recommending Alex.

I have never worked with someone that has such an abundance of energy, enthusiasm and a refreshing style to resolve any challenges put in his way. It was clear that his team felt the same as we all had to work with Alex within very tight timescales to implement the solution. He is very clear and concise about his thoughts and his expectations and it is evident he has a wealth of experience in contact centre industry. I would not hesitate in recommending Alex, just wish there were more Alex’s out there!

Alex is an inspirational manager with great creativity and innovation. Results driven with a passion for creating change at pace.

Alex's unique and refreshing style had an immediate and positive impact on myself, our partners, and the teams he was brought in to both lead and advise. Clearly experienced in his field, Alex comes with valuable insight as part of the package and he can accurately and swiftly apply his expert knowledge of the industry. He made the job of finding tens of quality strategic partners on a global scale almost look easy ! Focussed, fair and honest in a way that everybody will appreciate and benefit from... Alex was a pleasure to work with, and I could not recommend him more highly.

With an endless amount of energy, dedication and focus, Alex is able to quickly sift through an enormous amount of information to arrive at decisions that are a strategic fit. His ability to connect with people on both a professional and personal level makes working with Alex in the offshore outsourcing industry a pleasure. I wholeheartedly recommend working with Alex for anyone seeking quality, long-lasting results. He is a rare person to come across in this industry, one I sincerely enjoyed working with. Looking forward to a continued cooperation.

Alex is a pleasure to work with. He is very clear about his thoughts and expectations - that is only because of his extensive unmatched experience in the customer service industry. I happened to work with Alex as a vendor and can vouch for his domain expertise. He is an intelligent person & fun to work with. Please feel free to get in touch with me regarding Alex.

I highly recommend Alex, he is committed, focussed and a person you can depend on to get a challenging job done. I know him to be a person of integrity who is fair and easy to work with. It has been a pleasure doing business with him.

Alex is a 'big ideas' guy who can energise a tired strategy and pull in 'best of breed' suppliers to make the necessary revolution required in 'legacy' contact centre environments. He is energetic, good fun to be with and highly results-driven. Every senior executive team needs an Alex as he'll keep you honest and keep driving the pace of change.

Having worked with Alex as both a Client and Candidate for alomst 10 years at a number of different companies, I can highly recommend him both professionally and personally. He achieves results very quickly, turning round contact centre operations to optimum performance.

Alex provided a much needed boost to the energy levels within our Direct Mortgage Sales and Servicing teams during a significant transitional period. He undertook Head of Call Centre responsibility for 3, geographically dispersed, sites where he was responsible for the structure and achievement of both Sales and Operational KPI targets.