Send me your worst customer message.
A real one, anonymised, from your inbox, chat logs or call notes. One message is enough. You get back what it should have received, who should have owned it, and on which channel.
You hear back within three working days. I read every one myself.
Received. Thank you.
I will read it myself and come back to you within three working days.
While you wait, you can watch the same kind of read happen live on any sentence you type. It takes about ten seconds.
What you get back
Three things, in writing, for the one message you send.
What that looks like on one message
An illustrative scenario, not a real customer. A car leasing company, on a Sunday night:
“Our lease has four months left and we have a baby due in January, so we need something bigger. I would rather stay with you than start again somewhere else, but the website only lets me renew the same car. Can I move early without a penalty?”
A form would have offered like for like and a penalty quote. Read properly, it is a customer asking to spend more money, hopeful and short of time before January. It goes to a specialist with her whole story, and the reply goes to WhatsApp because that was her choice.
Anonymise it in thirty seconds
- Take out names, email addresses, phone numbers and account or order numbers.
- Replace the company with “the company”.
- Keep the customer’s own words and the order things happened in. That is where the read comes from.
- Send as many as you like, one at a time. There is no limit.
Want to see how it reads before you send one? Type any customer sentence into the live prototype. It takes about ten seconds and needs no sign-up.
I created these prototypes to show the EPIC principles I led by long before AI, after 20+ years running customer operations at up to 4,000 people. Nothing here is for sale.
35 to 40% more enquiries reaching quotation, quote to booking up 25 to 28%: a luxury travel group, three months to July 2026, under NDA. How the revenue was found →